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2010 Catalyst Fan Engagement Study: Social Media Changes the Game for Fans and Brands

NEW YORK - JULY 23, 2010 - As the use of social media continues to evolve and expand, consumer brands that leverage the NFL and MLB have a significant opportunity to reach a more passionate fan base and create a deeper level of engagement, according to the 2010 Catalyst Fan Engagement Study.

Catalyst Public Relations, the 2010 PRWeek Boutique Agency of the Year, commissioned Greenfield Online, a Toluna Group company, to develop a nationwide consumer survey targeting avid MLB and NFL fans that use social media.  Conducted in April 2010, more than 1,000 fans participated in the study which explored how fans use social media to follow these sports, its impact on their fan experience, and what they expect from social media moving forward. 

The study revealed that more than half of MLB and NFL fans consider themselves "more passionate" fans since they started following these leagues using social media.  Among higher income[1] fans, the impact has been even greater, with approximately two thirds of higher income fans feeling they have become "bigger" fans[2].  Additionally, more than 70 percent of younger[3] MLB fans and 66 percent of NFL fans described themselves as bigger fans since they started following these sports via social media.

Social media is also increasing the amount of time fans spend watching and following the NFL and MLB, with almost half of fans claiming that once they begin following the leagues through social media, they devote more time to the sport.  This trend was most evident among higher income fans.  More time invested by fans offers advertisers and sponsors increased opportunities for exposure among this group.

"Social media provides marketers with the opportunity to reach fans that are more active and passionate than their peers, and transform them into brand advocates as well as customers," said Bret Werner, Managing Partner, Catalyst Public Relations. "Fans engaged in social media are more interested in interacting with the brands partnering with their sport of choice.  This includes receiving and responding to promotions and offers." 

The study revealed additional key insights about NFL and MLB fans, including:

  • Facebook is the leading social media site used by NFL and MLB fans, but it isn't the only place to be
  • Fans primarily use social media tools after the game, particularly those fans who are 46 and older
  • Increasingly, social media is being seen as an information resource for fans, who leverage tools for scores, news, and as a means to stay "in-the-know"
  • Mobile is becoming an increasingly more important medium to leverage, especially with younger fans
  • Promotional offers and special deals enhance the fan experience, especially those that can help fans get closer to the game 

For a more in-depth review of the findings, or information about Catalyst, please contact Bret Werner, Managing Partner, at 212-714-7900 or bwerner@catalystpublicrelations.com.

About Catalyst

Catalyst, founded in October of 2005, is at the forefront of strategic media relations through its extensive knowledge of traditional and emerging media. The agency partners with 15 of the foremost consumer brands to reach the hearts and minds of consumers who are passionate about sports, entertainment and leading an active lifestyle. Catalyst was named the 2010 PRWeek Boutique Agency of the Year and the 2009 New Consultancy of the Year by The Holmes Report.  Catalyst is headquartered in New York with offices in Charlotte and Los Angeles.


[1] Higher income fans defined as those earning $75,000 or more a year

[2] Bigger fan as self described in the survey

[3] Younger fans defined as fans 18-33 years old

A Communications Game Plan for World Cup

The following was prepared by Catalyst managing partner, Bret Werner for PRWeek June 3, 2010

A Communications Game Plan for World Cup

The 2010 FIFA World Cup will be an event of firsts: the first time the tournament has been hosted by an African nation; the first time social media is the medium of preference for fans to connect around this global event; perhaps the first time your brand is aligned with the sport. For one of the world's premiere events, marketing communication strategy has never been more important. Below are a few points to help marketers formulate a winning game plan around World Cup.

PR Activation: Mandatory, Not Optional. Sports sponsorship is no longer about hosting top clients and media contacts at hospitality tents. If your brand does not create an integrated communications strategy and PR campaign to support its sponsorship, you've lost an opportunity to motivate consumers, evolve brand perception and most importantly, the opportunity to maximize your investment.

Social Media: The Ultimate Game Changer. It's hard to believe that at the 2006 FIFA World Cup, Facebook was dominated by students, Twitter and online videos were still in their infancy. In 2010, World Cup is expected to shatter records as the most-viewed and discussed event ever via social media platforms. Successful marketers will leverage their sponsorship assets to help World Cup fans connect with their teams, with each other and ultimately, with sponsoring brands.

Go Global & Emphasize The United States. World Cup is a truly global event; more than 26 billion people watched the 2006 tournament according to FIFA. Passion and interest for the sport never goes dark. World Cup is best leveraged by brands willing to make the commitment-to communicate on a global scale, on an ongoing basis. Equally as important, the United States should not be ignored. 2006 domestic viewership jumped 38.9% from 2002 according to Sponsorship Intelligence, fueled extensively by the Latino market. Marketers can still leverage fan passion and achieve quality consumer engagement in the States, often with less competitive clutter.

World Cup 2010 is on its way to making history. Whether you're an official sponsor or even indirectly involved in the sport, World Cup presents unique opportunities to connect with a very large and passionate audience. If you're on the field, ask yourself: Do I have a fully integrated communications strategy and long-term game plan needed to score?

Bret Werner is Managing Partner of Catalyst Public Relations, which PRWeek named 2010 Boutique Agency of the Year. The agency focuses solely on consumer-facing integrated marketing communications campaigns, applying its approach to leverage sports, entertainment and active lifestyle platforms for clients.

Technology, Social Media and the World Cup

Social Media Snapshot provided by Catalyst Digital & Emerging Media Team

Technology, social media and the World Cup

With the World Cup upon us, we're seeing some seriously cool ways the world is participating through new technology and social media. For example, ESPN (Catalyst client) offers all 64 matches which will be aired live and in high definition on ESPN, ESPN2 and ABC, with extensive coverage also available on ESPN3.com and ESPN Mobile TV. To top this off, they're attempting to measure media usage and advertiser effects across all media platforms - TV, Internet, mobile and print, through their research initiative, ESPN XP. We agree with our client partner that this is a breakthrough endeavor; check out Bret Werner's article in PR Week on this very subject.

In social media, we're watching the world participate in a global conversation. For example,  fans are using Twitter's hashtag #WorldCup, and we're seeing practically every game hit Twitter's trending topics list. Facebook is offering The Facebook Guide to the World Cup, which explains worldwide live streaming partnerships (including one in the U.S. for ESPN), as well as Facebook's Support Your Team Leaderboard which tracks elements like fan "intensity." In the mobile location world, Foursquare parntered with CNN to offer specific badges for users that check-in to over 100 viewing venues in 32 countries around the world. Similarly, Gowalla partnered with Major League Soccer to create trips in local areas that highlight soccer.

Internet Week Strikes New York City

Last week was Internet Week in New York City, where the top technologists in the country came together to discuss the latest trends and future technology predictions across various industries. Some gatherings actually filter into this week as well, such as the Sports 2.0 VIP Summit (where Catalyst clients Timex and ESPN will be speaking). Some of our favorite events from last week are available via streaming video if you'd like to check them out. Specifically, one really interesting conversation shows how Pepsi is leveraging UPC codes by calling them "universal purpose codes" and partnering with Sticky Bits to deliver cause marketing information directly to consumers.

iPhone 4 offers FaceTalk


On June 15th, Apple will bring yet another change to the world: the iPhone 4. Of the five key new features of this product, most notable is something called FaceTalk, or, put more simply, adding live video to standard mobile phone conversations. Anyone who has had a chat via their computer's webcam knows what this is about (for a visual presentation, watch the iPhone 4 promotional video). It's important to note, however, that the iPhone 4 is not perfect, so before you make a personal decision to switch your provider or upgrade your phone, do some research (we recommend this article).

Apple is actually not the first to introduce live video conversations. Mobile applications (i.e., Skype) have been offering these for months now across various providers. The significance of new iPhone 4 is the massive network of brand ambassadors behind it; Apple has sold over 50 million units since 2007, and owns about 28 percent of the market share. The overarching trend of video conversations can be leveraged to benefit brands. For example, video calls (which can be recorded) create a more intimate and authentic conversation, one that could seriously enhance a relationship between a brand and a consumer. If you're interested in learning more about how you can leverage such opportunities, ask a Catalyst account lead.

Tristan Panasik Named Director of Emerging Media

 Interactive Marketing and Social Media Executive Joins Growing Catalyst Staff

New York, NY - October 21, 2008 - Catalyst, one of the fastest growing consumer public relations agencies, has named Tristan Panasik as the Director of Emerging Media, underscoring the agency's commitment to remain at the forefront of a rapidly evolving media landscape.

In this role, Panasik will assist clients with their emerging media endeavors and in developing and executing strategic interactive and online public relations campaigns.

As Manager of New Media at Zeta Interactive, Panasik played a leadership role in the expansion of the organization's New Media offerings, where she spearheaded off-site SEO tactics, ePR campaigns, and general Web 2.0 and social marketing programs to support both paid and natural search.  Panasik has worked with several marquee brands including Sony, ADP, Foxwoods, Sotheby's International Realty, Novartis, Intuit and Pitney Bowes.

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